BACKORDERS ONLY UNTIL AT LEAST EARLY JUNE 2019

We are truly sorry to inform our loyal customers that, owing to a catastrophic event at our partner’s manufacturing facility, we are currently unable to procure any new coolers at this point in time.  Please be assured that we, and our manufacturing partners, are working feverishly to resolve this supply issue as a matter of urgency.

However, we believe we will not be in a position to fulfil any order for our customers until at least early June 2019 at the earliest.

You are welcome to place a backorder to avoid missing out when normal supply resumes, however please be aware of the following regarding PayPal fees:

PayPal; in their STUPIDITY, have decided that they will no longer refund merchant fees even if a transaction is cancelled / refunded.

Therefore, Custom Retro Coolers will also be forced to deduct those merchant fees from any refund request for a cooler on backorder where the customer loses patience with the time taken.  We would advise you to think very carefully about placing a backorder if you are at all adverse to these conditions and we thank you for understanding the reasons behind our need to recoup those fees in those circumstances.

CUSTOM / BULK COOLER ORDERS

Whilst the above still information regarding supply issues continues, we still advise our loyal customers looking to secure custom / bulk cooler orders to begin their communications with Custom Retro Coolers immediately to both secure their desired allocation of coolers (once supply recommences) and to finalise their design requirements to avoid any further delays once we have coolers to customise for you.

We thank you for your understanding and look forward to assisting you